期刊名称：International Journal of Management and Strategy
电子版ISSN：2231-0703
出版年度：2014
卷号：5
期号：8
出版社：International Journal of Management and Strategy
摘要：Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still focus on delivering products instead of providing solutions to their customers’ needs. The changing dynamics of banking and other financial institutions market forced players at all levels to re-engineer their business organisations. The banking operations and functions which is intend to meet emerging challenges of bank consolidation, slashing operating cost, outsourcing, portfolio investment, payments and settlement system call for innovative banking practices through Business Process Re-engineering. This is to enable Indian banks to incorporate strategic innovative customer schemes in order to bridge the service gap inherent in Indian banking sector.
关键词：Business Process Re-engineering; Information; Banking; Information process reengineering.
