摘要：This study was conducted on Thailands Provincial Electricity Authority using Structural Equation Modeling on the queuing performance management. This state enterprise is vital to the security and stability of Thailand and is responsible for organizing production, delivery and distribution of electricity being delivered to the public from 73 provincial sales offices out of a total of 77. Research methodologies used within this study include both quantitative and qualitative research. Quantitative is further qualified in this research essay from the survey given to 344 power generation and distribution executives. The Partial Least Square (PLS) technique, a form of structural equation modeling, is additionally used due to it being component-based rather than covariance-based. Additionally, qualitative research is supported by input from questionnaires from 10 key Thai government electricity officials utilizing the purposive sampling approach. The results showed that Competency and Organizational Management had a direct and immediate effect on innovation management and innovation management had a direct and positive effect on queuing management performance. A fact recognized by a hypothesis significance p≤0.05, respectively, with the results of qualitative research being consistent with the results of quantitative research. The findings from this study concluded that transformational leadership affects queuing management performance within the state electricity agency and is required by service staff to effectively and efficiently implement innovation management leading to organizational changes.
