摘要：Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery. It can be assessed in two method namely uni or multi-dimensional. The objective of this research is to examine perceived justice measurement as uni or multi-dimensional towards mobile phone users in the telecommunications industry. Data analysis technique used was Structural Equation Model (SEM). The multi-dimensional nature of justice and satisfaction was verified based on confirmatory factor analysis. The measurement model of the hypothesized model confirmed the non-multicollinearity results among the variables. The findings show that the perceived justice measurement fits the data better in terms of multi-dimensional. The limitations of this studied noted and further research suggestions are also included.
