期刊名称：International Journal of Combinatorial Optimization Problems and Informatics
印刷版ISSN：2007-1558
电子版ISSN：2007-1558
出版年度：2010
卷号：1
期号：1
页码：50-55
语种：English
出版社：International Journal of Combinatorial Optimization Problems and Informatics
其他摘要：In this paper we described a solution for the management of Information Technologies (IT) for the incidents and problems in the support's level services. The solution summarizes the interaction between diverse processes of the Service support's book on ITIL (Information Technology Infrastructure Library) and proposes a methodology for the implementation sequence on PYMES (abbreviation in México for Very Small Enterprises).
关键词：Information Technology Infrastructure Library (ITIL); Service Desk; PYMES; MVSE
