摘要：From a comprehensive review of the state of the art about mobbing, the models used on its quantification were identi - fied. The data analysis concluded that there is a variety within variables used to measure the phenomenon; it stands out that none of them considers the emotional intelligence variable, nor the models’ little gender orientation in organizations, particu - larly in public higher education institutions, despite being a notorious sector with a high rate incidence of the phenome - non. A diagnosis was made at Instituto Politécnico Nacional (IPN) Higher Education Institutions (HEI) which revealed that there are some variables that could be mobbing causes. The research field analysis allows proposing a theoretical model about mobbing among IPN civil servant women. This is a des - criptive-explanatory research. This model integrates emotional intelligence and victims’ and bullies’ personality as determi - ning variables.
其他摘要：From a comprehensive review of the state of the art about mobbing, the models used on its quantification were identi - fied. The data analysis concluded that there is a variety within variables used to measure the phenomenon; it stands out that none of them considers the emotional intelligence variable, nor the models’ little gender orientation in organizations, particu - larly in public higher education institutions, despite being a notorious sector with a high rate incidence of the phenome - non. A diagnosis was made at Instituto Politécnico Nacional (IPN) Higher Education Institutions (HEI) which revealed that there are some variables that could be mobbing causes. The research field analysis allows proposing a theoretical model about mobbing among IPN civil servant women. This is a des - criptive-explanatory research. This model integrates emotional intelligence and victims’ and bullies’ personality as determi - ning variables.
