期刊名称：Revista de Métodos Cuantitativos para la Economía y la Empresa
印刷版ISSN：1886-516X
电子版ISSN：1886-516X
出版年度：2008
卷号：5
页码：17-28
语种：English
出版社：Universidad Pablo de Olavide
其他摘要：The European Foundation Quality Management is one of the models which deal with the assessment of function of an organization using a self-assessment for measuring the concepts some of which are more and more qualitative. Consequently, complete understanding and correct usage of this model in an organization depend on the comprehensive recognition of that model and different strategies of self-assessment. The process of self-assessment on the basis of this model in an organization needs to use the experienced auditors. This leads to reduce the wrong privilege making to the criteria and to subcriteria probable way. In this paper, first some of the weaknesses of the EFQM model are studied, then with the usage of structure of input-output governing of the model and using of Data Envelopment Analysis, a method is offered to recognize the lack of the proportion between Enablers and the results of organization which may occur due to problems and obstacles hidden in the heart of organization.
关键词：European Foundation Quality Management; Data Envelopment Analysis
其他关键词：European Foundation Quality Management; Data Envelopment Analysis.
