摘要：Objetivo: evaluar la satisfacción de personas con vih con la atención que reciben en los ser- vicios de salud. Material y métodos: se evaluó la satisfacción del usuario y las características sociodemográficas de personas con vih/sida atendidas en dos instituciones públicas de la ciudad de México (n = 557). Para conocer si existían diferencias se estimaron modelos de regresión logística. Resultados: los hombres homosexuales tuvieron mayor probabilidad de insatisfacción con la relación médico-paciente y con el funcionamiento del servicio. Las personas con seguridad social tuvieron mayor probabilidad de insatisfacción con el funcionamiento del servicio y con la atención de las diferentes áreas de la clínica. Los hombres, las personas solteras y quienes tenían mayor escolaridad presentaron mayor insatisfacción con los aspectos administrativos. Conclusiones: se identificaron aspectos de los servicios públicos que pueden ser mejorados, lo cual podría modificar la opinión que las personas con vih tuvieron sobre ellos.
其他摘要：Objectives: To evaluate the satisfaction of people with hiv/aids with the care received from public health services. Material and methods: The user satisfaction and socio-demographic characteristics of people with hiv/aids who were treated at two public institutions in Mexico City (n = 557) were assessed. To know whether there were any differences, logistic regression models were estimated. Results: Homosexual males were more likely to be dissatisfied with physician-patient relationship and with services operation. People with social security had higher probability of dissatisfaction with service operation and with the attention received from dif- ferent areas. Dissatisfaction with administrative aspects was more frequent among men, single people and those who had higher education higher. Conclusions: There were aspects of public services that can be improved, which could result in the improvement of the opinion that people with hiv had of them.
关键词：Satisfacción del paciente; servicios de salud; vih; sida; México; características de la población; satisfacción del paciente; servicios de salud; vih; síndrome de inmunodeficiencia adquirida- MexicoPatient satisfaction; health services; hiv; aids; Mexico; population characteristics; patient satisfaction; health services; hiv; adquired immunodeficiency syn- drome- MexicoSatisfação do paciente; serviços de saúde; vih; sida; México; características da população; satisfação do paciente; serviços de saúde; VIH; síndrome de inmunodeficiência adquirida - México
