PURPOSE: to characterize the audiometric and demographic profile of cochlear implant candidates who were referred to hearing aid sector, and if they benefit from the amplification of the hearing aid. METHODS: patients who had been attended from May 2007 to December 2008 were studied. We collected the patients' profile involving: gender, age, education and etiology. The hearing threshold's average for the good and worse ears was calculated and classified according to Frota (2003). The averaged sound field thresholds with hearing aid was calculated for both ears and considered as a benefit when allowed for an access to the speech sounds of Brazilian Portuguese. RESULTS: a hundred and ninety-four medical records were evaluated in this period. Among them, 108 patients had already been wearing hearing aids (55.6%), 100 were male (52%), 94 female (48%), 109 were children (56%) and 85 adults (44%). The average age was 4.8year old for children and 41.9-year old for adults. Among the adults, 24 patients had incomplete high school education (33%). Unknown etiology was the most frequent cause (33%). Nineteen patients have benefited from the use of hearing aids (10%). The averaged sound field thresholds with hearing aid was 47 dBHL and 48 dBHL, in best and worse ears, respectively, for children, and 50 dBHL and 45 dBHL, respectively, for adults. CONCLUSIONS: the profile of the patients was: majority of children, males, unknown etiology, previously hearing aid users, average of age 4.8-year old for children and 41.9 for adults. Pure tone thresholds revealed profound bilateral hearing loss. About 10% of patients were benefited with the use of hearing aids.