1.The Mediating Effect of Output Quality on the Relationship between Top Management Support and Customer Satisfaction on the Implementation of Customer Relationship Management System in Public Sector

作　　者：Ahmed Al-Arafati ;Kadzrina Abdul Kadir ;Sami Al-Haderi

出　　处：Academy of Strategic Management Journal. 2019 ;18(2):1-11.

出版社：The DreamCatchers Group, LLC

文章 ID：1037433185

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