1.Antecedents and Outcomes of Consumer Relationship Proneness after Service Failure and Recovery-Moderating Role of Informational Justice: A research on Pakistani Mobile Telecom Industry

作　　者：Ali Jan Bhatti Aamir Khan Khattak

出　　处：Journal of Marketing and Consumer Research. 2015 ;14:73-102.

出版社：International Institute for Science, Technology Education

文章 ID：183097060

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