1.Impact of Service Quality Management (SQM) Practices on Indian Railways - A Study of South Central Railways

作　　者：M. Devi Prasad ;B. Raja Shekhar

出　　处：International Journal of Business and Management. 2010 ;5(9):139.doi:10.5539/ijbm.v5n9p139

出版社：Canadian Center of Science and Education

文章 ID：29761579

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2.Impact of Service Quality Management (SQM) Practices on Indian Railways - A Study of South Central Railways

作　　者：M. Devi Prasad ;B. Raja Shekhar

出　　处：International Journal of Business and Management. 2010 ;5(9):139.doi:10.5539/ijbm.v5n9P139

出版社：Canadian Center of Science and Education

文章 ID：83507466

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3.Development of Railqual:A　Service Quality Scale for Measuring Indian Railway Passenger

作　　者：M. Devi Prasad M. Devi Prasad M. Devi Prasad ;B. Raja Shekhar

出　　处：Management Science and Engineering. 2010 ;4(3):87-94.doi:10.3968/j.mse.1913035X20100403.009

出版社：Canadian Research & Development Center of Sciences and Cultures

文章 ID：100135333

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4.Measuring Quality of Service in Retail Outlets Using Fuzzy Numbers

作　　者：P. K. Mishra ;B. Raja Shekhar

出　　处：Management Science and Engineering. 2010 ;4(3):80-86.doi:10.3968/j.mse.1913035X20100403.008

出版社：Canadian Research & Development Center of Sciences and Cultures

文章 ID：100646377

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	工业技术	2篇
	管理技术与方法	2篇
	经济计划与管理	2篇

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	M. Devi Prasad	2篇
	M. Devi Prasad M. Devi Prasad M. Devi Prasad	1篇
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	International Journal of Business and Management	2篇
	Management Science and Engineering	2篇