1.Are all customers really the same? Comparing service quality and satisfaction between residential and business telecommunications customers

作　　者：Charles Makanyeza ;Darlington Mumiriki

出　　处：Acta Commercii. 2016 ;16(1):10-19.doi:10.4102/ac.v16i1.348

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文章 ID：249258057

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2.An Assessment of Reliability and Validity of the Attitudinal and Behavioural Typology of Customer Loyalty in a Developing Country: Evidence from Zimbabwe

作　　者：Charles Makanyeza

出　　处：Mediterranean Journal of Social Sciences. 2015 ;6(1 S1):310-318.doi:10.5901/mjss.2015.v6n1s1p310

出版社：Mediterranean Center of Social and Educational Research (MCSER)

文章 ID：248531987

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3.Measuring Consumer Attitude towards Imported Poultry Meat Products in a Developing Market: An Assessment of Reliability, Validity and Dimensionality of the Tri-Component Attitude Model

作　　者：Charles Makanyeza

出　　处：Mediterranean Journal of Social Sciences. 2014 ;5(20):874-881.doi:10.5901/mjss.2014.v5n20p874

出版社：Mediterranean Center of Social and Educational Research (MCSER)

文章 ID：248533529

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4.Understanding mediators and moderators of the effect of customer satisfaction on loyalty

作　　者：Lovemore Chikazhe ;Charles Makanyeza ;Blessing Chigunhah

出　　处：Cogent Business & Management. 2021 ;8(1):1922127.doi:10.1080/23311975.2021.1922127

出版社：Taylor and Francis Ltd

文章 ID：262544774

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5.The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: Moderating role of demographic characteristics

作　　者：Charles Makanyeza ;Tendai Douglas Svotwa ;Olumide Jaiyeoba

出　　处：Cogent Business & Management. 2021 ;8(1):1898301.doi:10.1080/23311975.2021.1898301

出版社：Taylor and Francis Ltd

文章 ID：259607618

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