1.Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management, and Customer Satisfaction

作　　者：Feliks Anggia Binsar Kristian P. ;Hotman Panjaitan

出　　处：International Journal of Evaluation and Research in Education (IJERE). 2014 ;3(3):142-151.doi:10.11591/ijere.v3i3.6191

出版社：Institute of Advanced Engineering and Science

文章 ID：101812256

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2.Product Advantage, Customer Relationship Marketing, and Service Quality on Customer Satisfaction of Bank Syariah Mandiri in Surabaya

作　　者：Hotman Panjaitan ;Djunaedi Djunaedi

出　　处：International Review of Management and Marketing. 2017 ;7(4):122-130.

出版社：EconJournals

文章 ID：206275182

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3.Customer value is reviewed in terms of customer relationship learning and customer engagement: Evidence from banking industry

作　　者：Feliks Anggia B.K. Panjaitan ;Hotman Panjaitan

出　　处：Accounting. 2020 ;7(1):89-94.doi:10.5267/j.ac.2020.10.010

出版社：Growing Science

文章 ID：256817413

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4.The Role of Relationship Marketing, and Satisfaction As Variable Mediation: Study at Bank BPR UMKM East Java in Surabaya

作　　者：Hotman Panjaitan ;Nur Laely

出　　处：International Review of Management and Marketing. 2017 ;7(5):105-112.

出版社：EconJournals

文章 ID：213289201

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5.Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management, and Customer Satisfaction

作　　者：Feliks Anggia Binsar Kristian P. ;Hotman Panjaitan

出　　处：International Journal of Evaluation and Research in Education (IJERE). 2014 ;3(3):142-151.

出版社：Institute of Advanced Engineering and Science

文章 ID：224339692

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6.The Role of Customer Value and Customer Pride as Variable Mediation on Customer Engagement Relationship with Corporate Image

作　　者：Hotman Panjaitan ;Ana Komari

出　　处：International Review of Management and Marketing. 2018 ;8(5):1-8.

出版社：EconJournals

文章 ID：226391661

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	Hotman Panjaitan	6篇
	Feliks Anggia Binsar Kristian P.	2篇
	Ana Komari	1篇
	Djunaedi Djunaedi	1篇
	Feliks Anggia B.K. Panjaitan	1篇

	International Review of Management and Marketing	3篇
	International Journal of Evaluation and Research in Education (IJERE)	2篇
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