1.INVESTIGATING DISCREPANCIES BETWEEN E-SERVICES IMPLEMENTING OR NOT ISO 9001: CUSTOMERS’ OUTLOOK IN THE BACKDROP OF E-SERVICES IN CATALONIA (SPAIN)

作　　者：Petnji Yaya Luc Honore Marimon Frederic Casadesus Marti

出　　处：International Journal for Quality Research. 2012 ;6(1).

出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia

文章 ID：258565982

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